Privacy Policy
This privacy policy (“Privacy Policy”) describes and applies to the processing of your personal data by BEST Inc. (together with any affiliated entities, “BEST,” “we,” or “us”). This Privacy Policy describes:
the personal data we collect and process about you (we define “personal data” and “processing” below);
- how we will use it and how we secure it;
- who we may disclose it to; and
- your rights and choices in relation to your personal data.
- You should read this Privacy Policy carefully and contact us if you have questions or want to make any requests.
When this Privacy Policy Applies
This Privacy Policy applies to personal data processed by or on behalf of BEST in connection with the following: your access to and use of our online services platform; your interactions with our websites (hosted at www.best-inc.us, and usportal.bestlogisticsglobal.com ) including browsing our website and active interactions with our website (e.g., filling out forms requesting information, registering for events, and applying to join our team); in connection with our marketing outreach and communications with you; and anywhere else we post this Privacy Policy (“Services”). This Privacy Policy does not apply where commercial contracts govern the processing of your personal data.
This Privacy Policy describes and applies to only BEST’s processing of your personal data. By using our Services, you agree to the collection, use, disclosure, and procedures described in this Privacy Policy.
We are not responsible for, nor do we make any promises with respect to, processing undertaken by third parties (e.g., other websites). If you are curious as to how other websites or services process your personal data, we encourage you to review their privacy policies.
Important terms used in this privacy policy:
“Personal data” means any information that can be used directly or indirectly to identify you and/or other individuals you may tell us about. This may include information within the following categories: identifiers (e.g., name, email address, username), commercial information (e.g., records of product or service purchases, information concerning purchase histories), internet or other electronic network activity information (e.g., browsing and search history and information regarding interaction with a website), geolocation data, and professional or employment-related information; and
“processing” means anything we might do with respect to personal data, including collecting it, storing it, using it, disclosing it, and deleting it.
Collection of Your Personal Data
Personal Data. “Personal data” is any information that relates to an identified or identifiable individual. BEST may collect a variety of personal data about you in a number of ways:
Personal data you provide directly. We may collect personal data that you provide directly, such as when you access our website, create a user account with us, register our products, or otherwise give us your name, phone number, address, email address. You may also choose to submit personal data to us via other methods. E.g., in response to marketing or other communications; through social media or online forums; through participation in an offer, program or promotion; in connection with an actual or potential business relationship with us; or by giving us your business card or contact details at trade shows or other events. When you contact BEST, we may also keep a record of your communication to better support you in the future. From time to time, we may offer referral programs to refer prospective customers to us. If you later find out you did not have such consent, please inform us as soon as possible.
Personal data we collect automatically. We may automatically collect information about how you use and engage with our business (e.g., via our websites and/or applications), products and/or services over time, and some of this may be personal data. In addition, we may use cookies and other technologies to function effectively. For more information, please refer to the “Cookies and Similar Technologies” section of this privacy policy below.
Personal data we collect from other sources. As mentioned above, we may receive your personal data via a referral. In addition, we may supplement other personal data we have collected with information from third parties or other publicly available sources. If the products and/or services you use are offered by one of our partners and you registered with such a partner, we may also receive your personal data from them. If applicable, you should also therefore carefully review related parties’ privacy policy, which may have different terms.
Categories of personal data we typically collect. Depending on your interaction with our business, we may collect personal identifiers, such as name, postal address, email address, phone number, email address, account name. Internet activity information, such as Internet protocol (IP) address, device and advertising identifiers, browser type, operating system, Internet service provider, the web page that directed you to our services, the date and time of your visit, information about how you engage with us (e.g., the links or buttons you click and pages you view of our website or applications), and other standard server log information. Commercial information, such as records of products or services purchased, obtained, or considered, or other purchasing or consumption histories or tendencies. Professional information, such as your title.
Use of Your Personal Data
We collect, use, and store your personal data for the following:
Providing services, including onboarding you as customers, authenticating your platform access, keeping records of the transactions you manage through the platform, and operating our website.
Where the processing is necessary for maintaining business relationship between BEST and you. The process may include registering, maintaining and managing your account or for interacting with our business via website, telephone, video conferencing, email. Providing you with support and responding to your queries, feedback, claims and/or disputes when visiting our offices or attending events.
BEST does not process your personal data without a lawful basis for doing so, including: (i) Contractual Necessity. We may process your personal data where required to provide you with services. For example, we may need to process your personal data to respond to your inquiries or requests; (ii) Legitimate Interests. We may process your personal data where we or a third party have a legitimate interest in processing your personal data. Lawful legitimate business interests include analyzing and improving the administration of our website, maintaining our Services and ensuring they are being used appropriately (e.g., for lawful reasons), expanding our business by marketing our Services effectively, and otherwise improving the safety, security and performance of our services. We only rely on our or a third party’s legitimate interests to process your personal data when these interests are not overridden by your rights and interests; (iii) Consent. We may process your personal data where you have consented to certain processing of your personal data; and (iv) Compliance with a legal obligation. We may process your personal data where we have a legal obligation to do so. For example, we may process your personal data to comply with tax, labor and accounting obligations.
Cookies and Similar Technologies
Our websites use tracking technologies including cookies for a variety of purposes. E.g., for analyzing trends, administering our website and your communications with us, tracking users’ movement and behavior on our website, gathering information about our user base (such as location information on IP addresses, displaying advertising on our websites, and to manage our advertising on other sites). Cookies, used by most websites, Cookies help our page function and certain of our Services more user-friendly, more effective, and safer.
Data Retention
The period for which we retain your personal data varies, depending on the type of personal data and the purpose for which it was collected. BEST will store your personal data for so long as it is necessary for us to process it to meet the purposes described above. While we may retain the data for a longer period, we will only do so if an appropriate lawful basis applies.
Disclosures of Personal Data
We may disclose personal data to third parties as service providers and other third parties we use to support our business and/or collaborate with. In data storage and collaboration service providers. Categories of services we engage third parties include service providers that we use to maintain and develop our website and Services. Accountants, consultants, lawyers, and other professional service providers.
Each of these service providers bound by contractual obligations to keep such personal data confidential and only use it for the purposes of providing the services for, or with, us based upon your chosen settings, configurations, and/or purchases; to comply with any court order, law or legal process, including to respond to any government or regulatory request; to enforce or apply our Terms of Service and/or any other agreement that governs the sale, use or purchases of our products and/or services; and to protect the rights, property or security of BEST, our employees, our users and/or others.
Security
We are committed to keeping personal data secure, and we have implemented contractual, technical and organizational measures to protect personal data against its unauthorized access, use, and disclosure. Such measures have been implemented taking into account the state of the art of the technology, their cost of implementation, the risks presented by the processing and the nature of the personal data. When we provide your personal data to third parties, including service providers, we require those companies to protect the personal data they receive and not to use the personal data for any purpose other than providing the required services. Although we have tried to make our products and services secure and reliable, the confidentiality of any communication or material transmitted to or from us cannot be guaranteed. We therefore urge you to exercise caution when conveying any personal data over the Internet. As when disclosing any information on the Internet, you should remain mindful that such information might be accessible by the public and, consequently, may be collected and used by others without your consent. You should also recognize that your use of the Internet and any other means of communication with us is solely at your own risk.
Data Storage and Process
Personal data is maintained on secured cloud services or those of our service providers and is accessible by authorized employees, representatives, agents, and service providers who require access for the purposes described herein. We will retain personal data only for as long as necessary to fulfill the purpose for which it was collected or to comply with legal, regulatory or internal policy requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Policy Towards Minors
Our website, products and services are not directed to minors under 16 and we do not knowingly collect personal data from minors. If we learn that we have collected personal data of a minor under 16 we will take steps to delete such information from our files as soon as possible.
Data Protection Rights, and How You Can Exercise
You may have a right to access and to obtain a copy of your personal data as processed by BEST. If you believe that any personal data we hold about you is incorrect or incomplete, you may also request the correction of it. You may also have the right to: object to the processing of your personal data; request the deletion of your personal data; request a restriction on the processing of your personal data; and/or withdraw your consent where BEST obtained your consent to process personal data (without this withdrawal affecting the lawfulness of any processing that took place prior to the withdrawal). BEST will honor such requests for access, correction, deletion or restriction and/or any withdrawal or objection as required under the applicable data protection laws and regulations (including the GDPR). However, please note that such rights are not absolute: they do not always apply, and exemptions may be applicable (e.g., such exemptions noted in CCPA §1798.105 or in Chapter III of the EU GDPR). BEST may, in response to any such request, ask you to verify your identity and/or provide information that helps us to better understand your request. If we do not comply with your request, we will explain why. You may exercise any of your rights in this section without discrimination by us. We will not deny you products or services, charge different prices or rates, or provide a different level or quality of products or services based on your exercise of any rights in this section, unless the difference is reasonably related to the value provided by your data. To exercise the above rights with BEST, you may send an email to us-it-api@best-inc.com. If you are not satisfied with our response, you have the right to make a complaint to the data protection authority in the jurisdiction where you live or work, or in the place where you think an issue in relation to your data has arisen. The contact details of each Data Protection Authority in the EU can be found at the following website: http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm. You may contact us if you require assistance finding contact information for Data Protection Authorities outside of the EU. As highlighted above: if you are personnel of a customer that uses BEST products or services, otherwise have had your personal data collected via BEST products or services by or on behalf of our customers, please note this privacy policy does not apply to such personal data. Please therefore refer to such applicable party who has ordered BEST products or services if you wish to exercise your rights.
Changes to the Privacy Policy
We may amend our privacy policy from time to time to reflect changes in our practices, technologies, legal requirements and other factors. We therefore encourage you to revisit this page periodically to read the current version of it to stay informed about our collection, processing and sharing of your personal data.
Contact BEST
BEST welcomes your questions or comments regarding this Privacy Policy. If you have questions or concerns about this Privacy Policy, or would like to review or update your personal data, please contact BEST at:
BEST, Inc.
5125 Schaefer Ave, Ste 101, Chino, CA 91710
or email us at: us-it-api@best-inc.com